Fix Business

Operations Problems

Do you have specific problems in your operation and want help to fix them?

We will help you fix Business Operations Problems.

Using a combination of observation, data analysis, colleague & customer feedback and many years of experience fixing operational problems, we will quickly home in on root causes, define and propose strategies to address, and help implement those changes.  

We will apply our ‘compound’ approach to breaking this down into small bite size changes, which will start to impact your business immediately and build positive momentum. 

Below is an outline approach we would take to help you fix operations problems.  Of course, nothing is set in stone though - and any work we do with you will be bespoke.

Deep Understanding

It is easy to get lost in the output of the problem (for example; low bottom line, high complaints volumes, colleague absence levels etc), rather than truly finding your way to the problems themselves.   

This often includes:

  • Process Mapping & Review

  • Operations Observations

  • Data Analysis

  • Customer & Colleague Research

Solutions Build

When defining solutions, it is important to involve all the right parties.  This could be customers, technology partners, regulatory bodies, and of course internal teams & colleagues. 

Items to consider:

  • Internal resources that will be required 

  • External partners that will help

  • Don't be constrained by current practices

  • Encourage innovation!

Activity Planning

This is where we will apply the ‘compound’ effect to layer the actions in such a way that it quickly starts to deliver benefits for your business and helps builds motivation and momentum behind the activity.

Items to consider here:

  • Solid planning - even for small projects and changes

  • Understanding milestones 

  • Resource identification

  • Defining dependencies, risks and issues

Project Discipline

IInstilling project discipline within your solution implementation is vital - no matter how big or small the work required. Each business will have its own desired level of rigour in this area.

Things to consider:

  • Activity Tracking & Management

  • Cost & Benefits Monitoring

  • Reporting and Communication

  • Risk & Issue Mitigation

Implementation

If you've comprehensively covered the other 4 areas, you can be broadly confident in the implementation of your change programme.

  • Operational & business expertise

  • Colleague & Customer Engagement

  • Clear & accountable project resource management

  • Strong project & programme leadership

With every business and change programme being unique, we will never provide or use 'cookie cutter' project approaches and the above are simply areas to consider.  We approach every project in a bespoke fashion and if you believe you could benefit from our expertise with your change programme, we would encourage you to talk to us.  Click the button below to see the ways we can connect.

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